At topodus.shop, we want every customer to be completely satisfied with the pet supplies they purchase. To ensure a smooth shopping experience, please carefully read the following Return and Exchange Policy.

  1. Return and Exchange Period
    All returns or exchanges must be made within 30 days of receiving the product.
    Products returned after 30 days will not be accepted for return or exchange, but we will still provide after-sales support or repair recommendations.
  2. Return Requirements
    The product must be unused and in its entire packaging, including included accessories, instructions, and gifts.
    Special promotions, discounts, or custom items may not be eligible for returns; please refer to the product page for details.
  3. Return Process
    Contact our customer service team with your order number, reason for return, and photos (if the item is damaged).
    Obtain a Return Merchandise Authorization (RMA) number and return the item as instructed.
    Once we have received and inspected the returned item, we will process the refund or exchange within 5-10 business days.
  4. Refunds
    Refunds will be made to the original payment method (credit card, PayPal, etc.).
    Return shipping costs for non-quality issues are the customer’s responsibility.
    Return shipping costs will be covered for quality issues or incorrect product delivery.
  5. Exchanges
    If you require an exchange, please return the original item and place a new order.
    If there is an inventory issue, we will contact you to offer an alternative or refund.
  6. Damaged or Incorrect Product
    If you receive a product with a quality issue, damage, or incorrect product delivery, please contact customer service within 7 days of receipt and provide photos.
    We will prioritize an exchange or full refund and cover all shipping costs.
  7. Contact Us
    If you have any questions about returns or exchanges, please contact us through the following methods:
    Business Email:
    esmatullah@topodus.shop
    support@topodus.shop
    Phone:
    (774) 899-1905

We are committed to providing every customer with a worry-free shopping experience, ensuring that your pet supplies arrive safely, smoothly, and meet your needs.