Thank you for choosing topodus.shop for pet supplies. To ensure a clear understanding of our shipping services and related regulations, please read the following carefully.

  1. Domestic Shipping
    Shipping Time: Orders within the United States typically arrive within 3-7 business days, although this time may vary depending on the region you are shipping to.
    Shipping Companies: We use UPS, FedEx, and USPS as our primary shipping partners to ensure safe and expedited delivery of your package.
    Order Tracking: After shipment, we will provide a tracking number via email, allowing you to track the delivery status at any time.
  2. International Shipping
    Delivery Countries: We offer international shipping. Please check the available countries during checkout.
    Shipping Time: International orders typically take 7-21 business days, depending on the destination and customs clearance speed.
    International Shipping Companies: Our primary international shipping partners include DHL, FedEx International, and UPS Worldwide.
    Customs and Taxes: International orders may be subject to import duties, VAT, or other customs fees, which are the responsibility of the recipient. We strive to provide accurate invoicing and declaration information.
  3. Import, Export, and Compliance
    Our products comply with the import and export regulations of the United States and major exporting countries.
    For export, each order is accompanied by a complete invoice and necessary customs documentation.
    You are responsible for complying with local customs, import, and safety regulations, particularly those regarding restricted items and shipping.
  4. Packaging and Safety
    All items are packaged in waterproof and shockproof packaging to ensure safe and secure transportation.
    For delicate items (such as pet toys and pet mattresses), we take extra precautions.
  5. Shipping Costs
    Standard shipping within the United States is calculated based on the order amount and shipping address, and the final shipping cost will be displayed at checkout.
    International shipping costs are determined by the destination, package weight, and shipping method, and will be displayed at checkout.
  6. Order Issues
    If your order has not been received within the estimated timeframe, please first check the tracking information.
    If you have any questions, please contact our customer service team.
    We will assist with lost, delayed, or damaged items and provide returns and exchanges.

This website is committed to providing every customer with a reliable and safe logistics experience, ensuring your pet supplies are delivered in a timely manner, and making every pet life more comfortable.